SAP Support

sap support

An ERP system will deliver the desired benefits if it implemented properly, operated properly and maintained properly. Usually a client may not have the internal resources to maintain the system on its own. This is especially important when the organization is dynamic and wants to exploit newer and newer features. The enterprise may also need regular and higher level of training for its workforce. Intellect Support model has evolved keeping in mind the above challenges.

Support round the clock…

We offers three levels of support, all of which offer a focused and structured approach to solving critical and time-sensitive issues so companies can redeploy internal IT employees to more strategic projects.

Level First
  • Provides SAP software maintenance support to correct system errors
  • Uses SAP-internal tools to help in problem resolution
    Logs, tracks, resolves, and closes service requests to the customer’s satisfaction
Level Second
  • Provides additional SAP support for troubleshooting issues,
  • handling user inquiries, and answering how-to questions
  • Logs, tracks, resolves, and closes service requests to the customer’s satisfaction
  • Available as an annual contract or on a time-and-materials basis
Level Third
  • The SAP Support & Services’s customization services provide remote consulting expertise to customize your SAP system.
    Provides direct access to an experienced team of SAP development experts
  • Includes services like project and design advice, application configuration, ABAP programming, and Web services
    Includes projects like adding enhancements to existing application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews
  • Available as an annual contract or on a time-and materials basis

solutions at it's best

Why Choose us for SAP Support ?
  • One-stop access for all functional and technical support needs
  • Eliminate the trouble of locating a different skill set to address each issue that arises
  • Full Service – one team composed of Operations, Applications, Product Services and Service Management
  • We hire only seasoned industry professionals with SAP experience
  • Experienced support consultants with overall business experience
  • Global processes, local presence
  • Core Team for support and for project leadership (upgrades, roll-outs etc.)
  • SLA’s individually tailored to match unique customer requirement.